And you thought driving on the Pigeon Forge Parkway was … Festival of nations show were very good, especially Argentina show and mother Africa. Front Porch Café is a full-service restaurant and is the best location for a wide variety of options. Although pets are not permitted inside Dollywood (except for service animals), we are pleased to offer accommodations for dogs at Doggywood. "Customer service" 5.0 ★ ★ ★ ★ ★ Work/Life Balance ★ ★ ★ ★ ★ Culture & Values ★ ★ ★ ★ ★ Career Opportunities ★ ★ ★ ★ ★ Compensation and Benefits ★ ★ ★ ★ ★ Senior Management ★ ★ ★ ★ ★ Former Employee - Customer Service Associate in Sevierville, TN. Any interaction with the general public poses an inherent risk of exposure to COVID-19. By visiting Dollywood Parks & Resorts you voluntarily assume all risks related to exposure to COVID-19. The kids had a blast. Consulting. Dollywood Customer Service Representative Reviews. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. this is the only reason to really visit right here, very nice and clean accommodations, would... When Dollywood first opened in 1986, the theme park was already so popular that it halted Pigeon Forge traffic to a complete stop for six entire miles on US-441. View customer complaints of The Dollywood Company, BBB helps resolve disputes with the services or products a business provides. Most of the common questions can be answered in the Help pages. Pigeon Forge, TN 37863; 1-800-DOLLYWOOD; Dollywood's DreamMore Resort; 2525 DreamMore Way; Pigeon Forge, TN 37863; Reservations: 1-800-DOLLYWOOD (Option 2) Resort Front Desk: 865-365-1900; Make Dining Reservations at Song & Hearth Not as many as bigger parks, but they make the most of what they've got. Initial Dollywood complaints should be directed to their team directly. Dollywood’s call center customer service hours are as follows (EST): Monday: 9 am-5 pm; Tuesday: 9 am-5 pm; Wednesday: 9 am-5 pm; Thursday: 9 am-5 pm; Friday: 9 am-5 pm; Saturday: 9 am-4 pm; Sunday: 9 am-4pm; Dollywood’s season concludes with the 12-time Golden Ticket winner for Best Theme Park Christmas Event, Dollywood’s Smoky Mountain Christmas presented by Humana, Nov. 14, … Guests who lose an item during their visit may stop by the Lost and Found window, one hour after the park opens, adjacent to Guest Services and Doggywood at our front gate ticket plaza. We did the one day ticket option. We were visiting Dollywood for the Southern Gospel Festival and got to Pigeon Forge on a Monday when the park was closed. Dollywood has no way to contact their customer service at this time. Our Ride Accessibility Center is available to serve our Guests who have an accessibility need and would like to enter an attraction thru the accessibility entrance. Here’s what we need to consider: its theme and setting, its unparalleled food, its attractions, its customer service, and its family values and ownership. The world is littered with theme parks, but Dollywood stands above them as a crown jewel. The customer service lady, by the name Betty DeLong was so gracious to help us buy the pass . Your purchase of a Ticket and entering the premises constitutes your agreement to and acceptance of the Terms of Sale. Support Hours: 8am - 10pm (CT) Find answers to common questions in the Dolly Help Center or get a quote. Dollywood’s properties provide ample opportunity to overwrite life’s daily stresses with new family memories.For more information, please contact us at 1-800-DOLLYWOOD. Overall great day and a half with the kids. Job Function. -Help. Please call Doggywood at (865) 428-9826 during park operating hours. I recommend seeing the real live bald eagles, riding the train and getting some cinnamon bread at the grist mill. I needed a colour match so I sent some pictures of my hair on Facebook messenger, I had a reply in 4 minutes with my colour match. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. People who show no symptoms can spread COVID-19 if they are infected. Wear a mask covering nose and mouth in areas where you cannot socially distance outdoors while on property, except while eating or drinking. Dollywood Dollywood's Calming Room is a quiet, relaxing environment where the Guest and his/her family can feel safe and at ease. Friendly, professional and helpful. Parking for all standard length vehicles is $20; oversize length vehicles such as RVs and trailers are $25. Recommended experiences in and around Pigeon Forge. Retroactive benefits such as FREE parking do not apply if you upgrade to GOLD after the purchase of a Season Pass. Make Dining Reservations at Song & Hearth. Well designed. Dollywood’s customer service call center hours are as follows (EST): Monday: 9:00 am – 5:00 pm Tuesday: 9:00 am – 5:00 pm Wednesday: 9:00 am – 5:00 pm Thursday: 9:00 am – 5:00 pm Friday: 9:00 am – 5:00 pm Saturday: 9:00 am – 4:00 pm Sunday: 9:00 am – 4:00 pm However, the Minecart, ThunderHead and the Tenn Tornado were all open and fun as always. Dollywood Customer Service Representatives earn $30,000 annually, or $14 per hour, which is 7% higher than the national average for all Customer Service Representatives at $28,000 annually and 75% lower than the national salary average for all working Americans. Dollywood is more than just a world class theme park. Dollywood Photos - Contact Customer Support. Surprisingly good coasters for a small park. The rides smooth and scary --and long!! They have a new one Lightning Rod that wasn't open yet when I went, but it looked friggin' awesome! They gave us the fast pass which definitely made a huge difference. If you need to request refund, suggest following up with your credit card. However, parking is FREE if you purchase a Dollywood Gold Season Pass. Don't let the name and location fool you if you ain't from the South! Dollywood - Customer Service Representative - Part-Time Seasonal. Guests may also call Lost and Found at 865-428-9838 to see if an item has been turned in. Get weekly updates, new jobs, and reviews. I … Before you contact customer service, please check our Help pages as they contain a lot of great information. The latest review Theme park experience was posted on Mar 15, 2021. 3.8 out of 5 stars. Click here to view our full TERMS OF USE. 1-888-590-3022. for reservations and customer service. Very family friendly park with better pricing than many we've visited. Go to back of park and ride coasters. Arts & Design. The chefs are happy to customize many of the menu items to fit your needs. We wanted to buy a season pass and also avoid the parking fee on the first day of our visit , since parking is included in the season pass. Dollywood Theme Park; 2700 Dollywood Parks Blvd. You go at 3pm to close and get the next day free. Click here to view our full TERMS OF USE. Always a good time for all. Review tags are currently only available for English language reviews. You should be stationary and maintain appropriate Social Distancing while eating and drinking. View job description, responsibilities and qualifications. The customer service that the employees at Dollywood is top notch. Happiness rating is 75 out of 100. Thanks Dollywood Boutique xx Clear All. This is the worse customer service I have ever known and will neither go again or advise anyone else to. Brilliant customer service Brilliant customer service. The mountain slidewinder was also closed and we were really bummed. Your submission will open a ticket in our system which our team will use to track your issue from start to finish. You can't hardly see some coasters until you round a corner due to the mountains. Dollywood reviews first appeared on Complaints Board on Sep 24, 2009. Dollywood Theme Park; 2700 Dollywood Parks Blvd. Negative Outlook. The Smoky Mountains Sightseeing Flex Pass... Titanic Museum Pigeon Forge Admission Ticket, Dolly Parton's Stampede Dinner Attraction, Dollywood's Splash Country Water Adventure Park. Still pricey plus a $12.00 parking fee. The barnstormer, backwards/forwards roller coaster and others were open so we still had fun. 75. Dollywood is committed to providing a safe and enjoyable environment for our Guests. Dollywood. Spent 4 days 3 nights at the DreamMore Resort to celebrate our 10 year anniversary, my sons 3rd... 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This is the version of our website addressed to speakers of English in the United States. Dollywood - Customer Service- Information Hours & Prices is a business providing services in the field of Arcades. There is a theme park in west Atlanta that needs to send their management team to Dollywood so they can see how a theme park should be run. Easy 1-Click Apply (HERSCHEND FAMILY ENTERTAINMENT) Customer Service Representative - Dollywood Theme Park - Full Time Seasonal job in Pigeon Forge, TN. Arrive 30 minutes before opening to avoid lines at ticket booths. - See 17,407 traveler reviews, 5,807 candid photos, and great deals for Pigeon Forge, TN, at Tripadvisor. We stayed at the Dreammore resort which was very convenient. Select option “5” to speak to a customer service representative. Lost and Found closes when all Guests are out of the park. Unfortunately, we were hoping the lightning rod would be open, but it was not ready yet... Bummed! There are some good rides in this park. We had such a fun time at Dollywood. Brilliant customer service. Updated Mar 13, 2016. Dollywood - Customer Service Representative - … We have visited Dollywood many times over the past five years and the employees have always been friendly and made our family feel at home. You can figure out which shows you want to see and ride a few of the rides and be ready for the next day. Brilliant customer service. Weapons are not allowed on the premises, including knives with blades longer than 3 1/2 inches. There is a theme park in west Atlanta that needs to send their management team to Dollywood so they can see how a theme park should be run. That's the first thing that stands out after a visit. Business. Did you know that if you visit Dollywood after 3:00 pm, you can visit the next … Follow instructions from employees regarding operations and procedures. A Host at the Center will provide you with as much detailed information about our rider requirements to help you make well-informed decisions to safely, comfortably and conveniently experience our rides. Apply on company website. Learn about Dollywood culture, salaries, benefits, work … This will make sure you get a meaningful, helpful response as quickly as possible and prevent things from falling through the cracks. The CDC advises that older adults and people of any age who have underlying medical conditions are especially vulnerable to severe illness from COVID-19. What's neat about the park is it is nestled in the mountains and the rides contour to the terrain. First time here. I needed a colour match so I sent some pictures of my hair on Facebook messenger, I had a reply in 4 minutes with my colour match. You can find contact details for Dollywood above. Dollywood … 3.8. COVID-19 is an extremely contagious disease that can lead to severe illness and death. Do not create disruption with behavior that is unruly, disruptive or illegal. Trams provide transportation to the Front Gate. Refrain from fighting, horseplay, taunting or threatening remarks & gestures. Guests wishing to obtain a refund must call the Dollywood customer service number and speak to a customer service representative at 1-800-DOLLYWOOD or 1-800-365599663. -Can't Find Photos. It’s the complete getaway for families looking to disconnect from the world’s distractions and reconnect with each other while nestled in the beautiful Great Smoky Mountains. Read More: Guests must now speak to a Dollywood customer service representative over the phone for season pass refund. As mentioned above, Dollywood is located right in the heart of the Great Smoky Mountains. The room is equipped with sensory items such as a weighted blanket, fiber optic strands and a teepee. You can get three in before the lines get crazy. *A full list of Terms and Conditions applicable to your visit are set forth in the Terms of Sale, which may be found online at Dollywood or picked up at Guest Services. Pigeon Forge, TN 37863; 1-800-DOLLYWOOD; Dollywood's DreamMore Resort; 2525 DreamMore Way; Pigeon Forge, TN 37863; Reservations: 1-800-DOLLYWOOD (Option 2) Resort Front Desk: 865-365-1900; Make Dining Reservations at Song & Hearth Without a reservation, all kennels at Doggywood will be offered on a first-come, first-served basis. We have visited Dollywood many times over the past five years and the employees have always been friendly and made our family feel at home. Working as a Customer Service Representative at Dollywood: Employee Reviews | Indeed.com. Option 3: Call the Dollywood Customer Service Line. Disney might not be the best but, it was far better than Dollywood… Can’t wait to receive my extensions. Thanks Dollywood Boutique xx Even have some decent shows for the non-riders or those who want a break. Administrative. Thunderhead, Mystery Mine, Flying Eagle, etc. The customer service that the employees at Dollywood is top notch. read more, Spent 4 days 3 nights at the DreamMore Resort to celebrate our 10 year anniversary, my sons 3rd... If you are put on hold after selecting option “5” you may be asked if you would like to leave your number for a call back. more. When you visit the … ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Dollywood Customer Service. More information is available on the Dollywood website here. Respect each other as well as our employees; verbal abuse of other guests or our employees will not be tolerated. See if you qualify! The business is located in Pigeon Forge , Tennessee , United States. The latest complaint Employee was resolved on Aug 11, 2019. You must arrive early to make the most of year day. Very cool! If all else fails, guests may also opt to use the customer service line at 1-800-365-5996. Monday - Sunday. It's great to go after 3p as the park is not as busy (most of the time) and it gives you the opportunity to get your map and show times, etc. Snapshot. Dollywood Stopped Traffic for 6 Miles on Opening Day. Their telephone number is 1 (865) 428-9488 . Reviews from Dollywood employees about working as a Customer Service Associate / Cashier at Dollywood. Dollywood has customer service that matches what you'll find at leading theme parks like Disney. Dollywood has an average consumer rating of 1 stars from 72 reviews. 8 AM to 5 PM Central Time. To find out more information please call 1-800-Dollywood (1-800-365-5996) in advance of your visit to speak to an attendant at our Ride Accessibility Center. Space is limited and reservations are highly recommended. Dollywood: Customer Service 800# AWFUL! Herschend Family Entertainment Pigeon Forge, TN. Can’t wait to receive my extensions. Dollywood Customer Services & Support Salaries 132 salaries (for 93 job titles) Updated May 7, 2019 132 Dollywood employees have shared their salaries on Glassdoor. The shows we saw Mother Africa, Wings of America and the UK show were all enjoyable. Visit Dollywood Twice. read more. Doesn't Recommend. I contacted the BBB about it. Dollywood: Customer Service - See 17,445 traveler reviews, 5,822 candid photos, and great deals for Pigeon Forge, TN, at Tripadvisor. Stars from 72 reviews the CDC advises that older adults and people of any age who have underlying conditions! Guests may also call lost and Found at 865-428-9838 to see and ride a few the. When i went dollywood customer service but it was not ready yet... Bummed the menu items to fit your.. Be the best location for a wide variety of options, it was better. 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