My mum then used viagogo a few years later (2016 I think) to buy tickets for Coldplay and they were absolutely fine and legit- came in time and I actually don’t think she paid much more than they would’ve been on Ticketmaster. 1,611 reviews for Viagogo, 1.3 stars: 'I bought tickets for a festival due to take place in 2021 from Viagogo. They do not deliver the tickets, the ticket holder is supposed to deliver them, and if they do not deliver them, nothing can be done. Viagogo is backed by the venture capital investment firm Index Ventures as well as Brent Hoberman, the co-founder and former CEO of lastminute.com, and Jacob Rothschild via his family interests. Multi Location Business Find locations. Viagogo is a London-based ticket exchange and resale company. But thousands of Aussies are still being ripped off. Event Ticket Sales. This is from the Org ticket support site "The majority of listings on StubHub and Viagogo are speculative listings, which means that the sellers do not actually own Burning Man tickets to … Viagogo. ... Viagogo. Yes! My event was cancelled due to the pandemic and I have yet to receive a penny. See our Cheap Tickets guide for what to watch out for when buying cheap theatre, sport and gig tickets . Which is the best online payment method ? However, Viagogo has not currently said it will make changes the CMA considers necessary, and the CMA has notified it that it will face court action unless it commits to addressing concerns. When our tickets were not provided they refused to provide a refund . Find Your Local BBB. I have just realised I have been charged double the face value (when you take all the "extra charges" into account) which is a grossly unfair and unreasonable premium. Viagogo is the WORST. I requested a refund and they are refusing to refund me. 3 years ago. Don't ever buy event tickets from them because if the event is cancelled, you will not get a refund. Get to Know Your BBB Team. Headquarters. 348 W 57th St. They really shouldn't be allowed to do this to consumers. There seem to be a few questions of whether or not Viagogo, if Viagogo is selling fake tickets, and if Viagogo offers help to their customers. However, Viagogo isn't a major marketplace in the USA and I don't sell tickets on their platform so I'm not familiar with their process or policies for requiring delivery of tickets and ensuring valid tickets are provided to the buyer. It was founded in 2006 by Eric Baker, who was the co-founder of the similar U.S.-based service StubHub. Ticketing company Viagogo has been taken to the ACCC over ‘misleading and deceptive conduct’. BBB Scam Tracker. Although the site is well established and legit, there have been questions raised about how they go about their customer support due to these reviews. They guarantee a refund if there is a cancellation but you'll have better luck being struck by lightning. Business Profile. They take your money and have no way to ensure you get the tickets. Yes it is, otherwise why would they list viagogo as a safe site It is one of the largest tout/swap sites, so yes, when you pay massively over the face value for a ticket you can be sure it isn't fake We look at direct deposits, Poli, Bpay, Eftpos, credit cards and third parties such as PayPal. 6 years ago. it is a scam. The tickets arrived 2 weeks before the show and when I got there it was absolutely fine- they were legit. Viagogo says it's selling "official tickets", and Ticketmaster Resale maintains it's "safe and secure". Viagogo and other similar sites have scammed hundereds if now thousands of people. In November 2019, it announced its … Other than paying too much for them I couldn’t really complain. Save. As far as I know, Viagogo is a legit ticket marketplace. 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